Returns Page
Returns Page
Right of Withdrawal for Consumers
(A consumer is any natural person, for the purpose of a legal transaction, who is acting primarily outside the scope of their business or self-employed professional activity.)
Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the date
• on which you, or a third party designated by you (who is not the carrier), takes possession of the goods, provided you have ordered one or more goods in a single order and these are delivered together or have been delivered together.
• on which you, or a third party designated by you (who is not the carrier), takes possession of the last item, provided you have ordered one or more goods in a single order and they are delivered together or have been delivered together.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this via email: info@juulsfashion.com.
You may use the attached model withdrawal form for this, although it is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notice of your intention to exercise the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery option we offer), immediately and no later than 14 days from the day we receive your withdrawal notice. We will use the same payment method for this refund as you used for the original transaction, unless you have expressly agreed otherwise; in no case will this refund incur any additional costs for you.
We may refuse the refund until we have received the returned goods, or until you have provided proof that you have sent the goods back, whichever occurs first.
You must return the goods immediately and, in any case, no later than 14 days after the date you informed us of your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period has expired.
You will bear the direct costs of returning the goods.
You will only be required to pay for the reduction in value of the goods if the loss in value is due to handling that was not necessary and after checking the nature, characteristics, and functioning of the goods.
Reasons for Exclusion and Expiry
The right of withdrawal does not apply to contracts:
• for the delivery of goods that are not pre-fabricated and are produced based on an individual choice or decision by the consumer, which is decisive or clearly tailored to the consumer's personal needs;
• for the delivery of goods that can spoil quickly or whose expiration date is soon approaching;
• for the delivery of alcoholic beverages, the price of which is agreed in the contract, and which can only be delivered at least 30 days after the contract is concluded, and whose current value depends on fluctuations in the market, over which the business has no control;
• for the delivery of newspapers, magazines, or periodicals, except for subscriptions.
The right of withdrawal expires early in contracts:
• for the delivery of sealed goods that, for health or hygiene reasons, are not suitable for return once the seal has been broken after delivery;
• for the delivery of goods that, after delivery, have been inseparably mixed with other goods due to their nature.
• for the delivery of audio and video recordings and computer software in sealed packaging, if the seal was broken after delivery.
Example of a Cancellation Form
Please contact us via the following email address before returning the goods to us: info@JUULSfashion.com
The return address on our parcels is not our return address. Upon request, we will send you our return address by email.
If you wish to cancel the contract, please complete this form and send it by email to:
I/We () hereby withdraw from the contract I/We () entered into regarding the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of the consumer(s):