General terms and conditions

Article 1 - Definitions In these terms and conditions, the following definitions shall apply: Grace period: the period
period within which the consumer can exercise his right of withdrawal; Consumer: the natural
natural person who is not acting in the exercise of a profession or business and
enters into a distance contract with the trader; Day: calendar day; Extended duration transaction: a
distance contract relating to a series of products and/or services, of which
delivery and/or purchase obligation is spread over time; Durable data carrier: every
means that enables the consumer or entrepreneur to store information that is addressed to him personally on a
addressed to him, in a way that allows future consultation and unaltered
reproduction of the stored information.  Right of withdrawal: the
opportunity for the consumer to waive the distance contract within the cooling-off period; .
distance; Entrepreneur: the natural or legal person who offers products and/or services at a distance
to consumers; Distance contract: an agreement whereby, in the context
of a system organised by the entrepreneur for distance selling of products
and/or services, up to and including the conclusion of the agreement, exclusive use is made
of one or more techniques for distance communication; Technique for distance communication
distance: means that can be used for concluding an agreement, without the
consumer and entrepreneur have come together simultaneously in the same room. General
Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Right of withdrawal
The consumer has the right, within a cooling-off period of 14 days, to return the
statement of reasons to revoke the
agreement to withdraw.
During the reflection period, the consumer will treat the product and its
packaging.
If the consumer exercises his right of withdrawal, he will return the product with
all delivered
accessories and, if possible, return it in its original condition, in accordance with reasonable
instructions of the
entrepreneur.

Article 3 - Applicability These general terms and conditions apply to every offer
of the entrepreneur and to every distance contract and order concluded
between entrepreneur and consumer. Before the distance contract is concluded, the
the text of these general terms and conditions is made available to the consumer. If this
is not reasonably possible, before the distance contract is concluded,
be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be made available as soon as possible at the consumer's request.
request of the consumer, they will be sent free of charge as soon as possible. If the
distance contract is concluded electronically, notwithstanding the previous paragraph and
Before the distance contract is concluded, the text of these general
terms and conditions electronically to the consumer be made available in
such a way that it can be easily stored by the consumer on a sustainable
stored on a durable data carrier.If this is not reasonably possible, it will
prior to the conclusion of the distance contract, it will be indicated where the
general terms and conditions can be viewed electronically and that they will be made available free of charge at the consumer's request.
request of the consumer, they will be sent electronically or otherwise free of charge.
be sent. In the event that, in addition to these general terms and conditions, specific
product or service conditions apply, the second and third paragraphs shall apply accordingly and the
apply by analogy and in the event of conflicting general terms and
conditions always rely on the applicable provision that is most favourable to him.
If one or more provisions in these general terms and conditions are at any time wholly or partially
partially void or annulled, then the agreement and these terms and
shall otherwise remain in force and the provision in question shall be promptly replaced in mutual consultation
replaced by a provision that approaches the purport of the original provision as closely as possible.
as much as possible. Situations not provided for in these general terms and conditions must be
assessed ‘in the spirit’ of these general terms and conditions. Uncertainties about
the interpretation or content of one or more provisions of our terms and conditions, must be interpreted
in the spirit of these general terms and conditions.

Article 4 - The offer If an offer has a limited period of validity or is made under
conditions, this will be explicitly stated in the offer. The offer is
without obligation. The entrepreneur is entitled to change and adjust the offer. The
offer contains a complete and accurate description of the products and/or services offered.
services. The description is sufficiently detailed to enable a proper assessment of the
offer by the consumer as possible. If the entrepreneur uses
images are a truthful representation of the products and / or services offered.
services. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
not binding. All images, specifications data in the offer are indicative and cannot
be cause for compensation or dissolution of the agreement. Images of
products are a true representation of the products offered. Entrepreneur
cannot guarantee that the colours displayed correspond exactly to the actual colours
of the products. Each offer contains such information that it is clear to the consumer
what the rights and obligations are, which are attached to the acceptance of the offer.
This concerns in particular: any shipping costs; the manner in which the
agreement will be concluded and which actions are necessary for this; whether or not
applicable of the right of withdrawal; the method of payment, delivery and performance
of the agreement;  the period for accepting the offer, or the period
within which the trader guarantees the price; the level of the rate of communication
distance if the costs for using the technique for distance communication
are calculated on a basis other than the regular basic rate for the
means of communication; whether the agreement will be archived after conclusion, and if so
in which way it can be consulted by the consumer; the way in which the consumer,
before the conclusion of the agreement, the information provided by him in the framework of the agreement
can check and, if desired, repair the data provided by him under the agreement; any other languages
in which, besides Dutch, the agreement can be concluded; the codes of conduct to which the trader has submitted and the way in which the consumer can consult these
codes of conduct can be consulted electronically; and the minimum duration of the
distance contract in case of a duration transaction. Optional: available sizes,
colours, type of materials.

Article 5 - The agreement The agreement, subject to the provisions of
paragraph 4, comes about at the moment of acceptance by the consumer of the offer and the
fulfilment of the conditions thereby stipulated. If the consumer has accepted the offer
accepted the offer electronically, the trader will immediately confirm receipt of
receipt of the acceptance of the offer. As long as the receipt of this
acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate
technical and organisational measures to secure the electronic transfer of data
of data and ensures a secure web environment. If the consumer can pay electronically
pay, the entrepreneur will observe appropriate security measures. The
entrepreneur can - within legal frameworks - inform himself whether the consumer can meet
meet his payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the contract.
for a responsible conclusion of the remote agreement. If the entrepreneur
has good grounds on the basis of this investigation not to enter into the agreement, he is
justified to refuse an order or application or to attach special
attach special conditions. The entrepreneur will accompany the product or service to the
consumer the following information, in writing or in such a way that the
consumer in an accessible manner can be stored on a durable
data carrier, include: a. the visiting address of the trader's office where the consumer can lodge complaints
consumer with complaints; b. the conditions on which and the way in which the consumer can
consumer can make use of the right of withdrawal, or a clear indication
concerning the exclusion of the right of withdrawal;; c. the information on guarantees and
existing after-sales service; d. the information included in article 4 paragraph 3 of these conditions
data, unless the entrepreneur has already provided the consumer with these data before the
implementation of the agreement; e. the requirements for terminating the agreement if
the agreement has a duration of more than one year or is of indefinite duration. In case
of a duration transaction, the provision in the previous paragraph only applies to the first
delivery. Each agreement is entered into under the suspensive conditions of
sufficient availability of the relevant products.

Article 6 - Right of withdrawal When purchasing products, the consumer has the
possibility of dissolving the agreement without giving reasons for a period of 14 days.
This reflection period starts on the day after receipt of the product by the consumer or
a representative designated in advance by the consumer and made known to the trader.
representative. During the reflection period, the consumer will treat the
product and the packaging. He will only unpack or use the product to the extent that
as necessary to assess whether he wishes to keep the product. If he
exercises his right of withdrawal, he shall return the product with all delivered accessories and
- if reasonably possible - in the original condition and packaging to the entrepreneur
return, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of withdrawal, he is obliged to do so
within 14 days, after receiving the product, to the entrepreneur. The
consumer must do so by means of a written message/email. After the
consumer has expressed his wish to exercise his right of withdrawal, the
customer must return the product within 14 days. The consumer must prove that the
delivered goods have been returned in time, for example by means of proof of
dispatch. If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not expressed
to make use of his right of withdrawal or has not returned the product to the
entrepreneur, the purchase is a fact.

Article 7 - Costs in case of withdrawal If the consumer makes use of his
right of withdrawal, the costs of returning the products are for the account of
the consumer. If the consumer has paid an amount, the entrepreneur will return this amount
as soon as possible, but at the latest within 14 days after withdrawal. This is
condition that the product has already been received back by the entrepreneur or that conclusive
proof of complete return.

Article 8 - Exclusion of the right of withdrawal The trader can exclude the consumer's right of withdrawal for
consumer for products as described in paragraphs 2 and 3. The exclusion of the
right of withdrawal only applies if the trader clearly stated this in the offer, or at least in good time before
before concluding the contract. Exclusion of the right of withdrawal is
only possible for products
created by the entrepreneur in accordance with the consumer's specifications; b. which are
are clearly personal in nature; c. cannot be returned due to their nature
d. that spoil or age quickly; e.
the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence; f.
the entrepreneur has no influence; f. for individual newspapers and magazines; g. for audio and video recordings and computer software of which the consumer has broken the seal. h.
for hygienic products of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services: a. concerning accommodation
transportation, restaurant business or leisure activities to be performed on a certain date or
during a certain period; b. whose delivery with the express consent of the
consumer before the cooling-off period has expired; c. concerning betting
and lotteries.

Article 9 - The price During the validity period stated in the offer, the prices of
of the products and/or services offered are not increased, except for price changes as
due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur can
products or services whose prices are subject to fluctuations on the financial
market and on which the entrepreneur has no influence, with variable prices. This
linked to fluctuations and the fact that any prices mentioned are target prices
are mentioned in the offer. Price increases within 3 months after the conclusion
of the agreement are only allowed if they are the result of legal
regulations or provisions. Price increases from 3 months after the conclusion of the
agreement are only allowed if the entrepreneur has stipulated it and: a. they are the result of
are the result of legal regulations or stipulations; or b. the consumer is authorised to
to cancel the agreement as of the day on which the price increase takes effect. All
prices are subject to printing and typesetting errors. No liability will be accepted for the consequences of
errors, no liability is accepted. In case of printing and typesetting errors, the entrepreneur is
not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Guarantee The trader guarantees that the products and/or
services comply with the contract, the specifications stated in the offer, the reasonable
reasonable requirements of soundness and/or usability and the existing statutory provisions and/or
establishment of the agreement existing legal provisions and/or
government regulations. If agreed, the trader also guarantees that
the product is suitable for other than normal use. A guarantee provided by the trader, manufacturer
importer does not detract from the legal rights and claims that the
consumer under the agreement against the entrepreneur can assert.
Any defects or wrongly delivered products should be reported to
the entrepreneur in writing. Return of the products must
be in the original packaging and in new condition.. The warranty period of the
entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is
never responsible for the ultimate suitability of the products for each
individual application by the consumer, nor for any advice regarding the
use or application of the products. The guarantee does not apply if: The consumer has
has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties
The delivered products have been exposed to abnormal conditions or otherwise carelessly treated.
otherwise carelessly treated or treated contrary to the instructions of the
entrepreneur and/or on the packaging; The inadequacy is entirely or partially
partially the result of regulations which the government has made or will make regarding the
the nature or quality of the materials used.

Article 11 - Delivery and implementation The entrepreneur will take the greatest possible care
in receiving and executing product orders.
With due observance of what is stated in article 4 of these general terms and
mentioned, the company will execute accepted orders with convenient speed but at the latest within
30 days, unless consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially
can only be partially carried out, the consumer will be informed at the latest 30 days after
he has placed the order. In that case, the consumer has the right to dissolve the
agreement without costs and entitled to possible damages. In case
of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount the consumer
paid as soon as possible, but at the latest within 14 days after dissolution,
refund. If delivery of an ordered product turns out to be impossible, the
entrepreneur shall make an effort to provide a replacement product. At the latest upon
delivery, it will be clearly and comprehensibly stated that a replacement article
is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur. The risk
of damage and/or loss of products rests with the entrepreneur until the moment
of delivery to the consumer or a previously designated and communicated to the entrepreneur
representative, unless explicitly agreed otherwise.

Article 12 – Long-Term Contracts: Termination and Renewal

Termination:
The consumer may terminate an agreement entered into for an indefinite period, which involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may also terminate a fixed-term agreement for the regular delivery of products (including electricity) or services at any time, at the end of the agreed term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements referred to in the previous paragraphs: at any time and is not limited to termination at a specific time or during a certain period; at least in the same manner as the agreement was entered into by the consumer; and always with the same notice period as the business has agreed for itself.

Renewal:
An agreement entered into for a fixed term, which involves the regular delivery of products (including electricity) or services, may not be automatically extended or renewed for a fixed period.
However, contrary to the previous provision, an agreement for the fixed-term delivery of daily, weekly, or periodical publications (such as newspapers and magazines) may be automatically renewed for a fixed term of up to three months, provided the consumer can cancel the renewed agreement at the end of the extension, with a notice period of no more than one month. 

An agreement entered into for a fixed term and involving the regular delivery of products or services may only be extended automatically for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement involves the regular delivery of daily, news, and weekly publications or magazines less frequently than once a month.

An agreement with a limited duration for the regular delivery of daily, news, or weekly publications or magazines for trial or introductory purposes (trial or introductory subscription) will not be automatically extended and will automatically end after the trial or introductory period ends.

Duration: If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year, with a notice period of no more than one month, unless fairness and reasonableness prevent termination before the agreed term ends.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 days after the commencement of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement for the provision of services, this period begins once the consumer has received confirmation of the agreement. The consumer is obligated to promptly inform the business of any inaccuracies in the provided or stated payment details.

In the event of non-payment by the consumer, the business has the right, subject to legal restrictions, to charge reasonable costs that were previously communicated to the consumer.

Article 14 – Complaints Procedure

Complaints regarding the performance of the agreement must be submitted to the business in full and clearly described within 7 days after the consumer has identified the defects. Complaints submitted to the business will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the business will respond within 14 days with an acknowledgment and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure. A complaint does not suspend the business's obligations, unless the business indicates otherwise in writing. If a complaint is found to be justified by the business, the business will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Dutch law exclusively applies to agreements between the business and the consumer that are subject to these general terms and conditions, even if the consumer resides abroad.